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Know what people think.
Shape what comes next.

See what customers associate with your business, choose what matters next, and track how perception changes.

Create accountExplore demo

For businesses and agencies.

A demonstration of customer feedback becoming reputation associations for Your Business: feedback such as “They responded quickly whenever I had a question.” becomes associations like Fast response, Clear communication and Reliable.

Customer feedback

  • “They responded quickly whenever I had a question.”
  • “The process was clear from the beginning.”
  • “Everything happened when they said it would.”

Reputation profile

Your Business

Reputation associations

  • Fast responseEmerging
  • Clear communicationEstablished
  • ReliableStrong association

Observed reputation

See what people remember.

GetCreds finds the ideas customers repeat and shows how strongly they are associated with your business.

Select a concept to see the feedback behind it.

Reputation profile

Your Business

6 observed associations

Evidence

Reliable

Strong associationPositive
  • “Everything happened when they said it would.”
  • “We have used them several times because they are dependable.”

Example feedback used for this demo.

Shape your reputation

Choose what you want to be known for.

Set the reputation you want to strengthen. GetCreds shows the distance between today's perception and that direction.

  1. Observed
  2. Your direction
  3. Gap
  4. Action and progress

Reputation direction

4 associations

Observed

  • ReliableStrong
  • Clear communicationEstablished
  • Fast responseEmerging
  • ProfessionalEstablished

Your direction

  • Reliable

    Now: Strong

  • Fast response

    Now: Emerging

  • Professional

    Now: Established

Fast response

Current
Emerging
Direction
Strengthen
Gap
Positive, but not strongly associated yet

Next action

Set clearer response expectations

Make response expectations easy to find across customer touchpoints.

Progress

EmergingStronger association

Compared with baseline.

Review Assistant

Help customers put their experience into words.

Customers answer a few questions, review a draft based on their answers, and choose whether to share it.

For agencies

One workspace for every business you manage.

Agencies see the whole portfolio. Business users see only the locations assigned to them.

Workspace

Portfolio

  • + 12 more

Your Business

Reputation snapshot

  • Reliable

    Strong

  • Clear communication

    Established

  • Fast response

    Emerging

Top action

Set clearer response expectations

Know what people think.
Choose what matters next.

Start with the reputation customers are already creating.

Create accountExplore demo